Refund and cancellation policy
Manual payment review
A payment claim does not activate a plan until the transfer and transaction reference have been verified. Claims submitted overnight or while the operator is unavailable stay pending until review resumes, which may be the next morning. We email the registered address after approval or rejection. Do not make another payment while a claim is pending. If a claim is rejected or you believe a transfer was not credited correctly, contact support with the transaction reference.
First subscription payment
Contact support within seven calendar days of an approved payment if the service does not meet your needs. Approved refunds are returned through an agreed local payment method. Access associated with a refunded payment may end.
Renewals and duplicate charges
Because plans do not renew automatically, there are no automatic renewal charges. We will review duplicate or incorrect transfers and material failures to provide the paid service; these may qualify for a full or proportionate refund. This does not limit mandatory consumer rights.
How to request
Email support from your registered address with your payment reference, charge date and reason. Do not send full card details, passwords or card security codes. We aim to acknowledge requests within two business days and give a decision within ten business days.
Processing
After approval, we aim to return the refund through the agreed local payment method within five business days. The time for money to appear depends on the provider and bank; we will share the available refund reference.